Refund policy

Return & Refund Policy

We accept returns within 30 days of delivery for both defective and non-defective items in new condition. Items must be unused and in their original packaging.

To initiate a return, contact us within 48 hours of receiving your order at info@majesticboutiquegifts.com with photos of the item and your order number.

Returns are accepted by mail only. Return shipping costs are the customer's responsibility.

Refunds are processed within 7 days of receiving the returned item to the original payment method.

Exchanges are not accepted.

Non-Returnable Items

The following items are final sale and not eligible for returns, exchanges, or refunds:

• Mystery kawaii scoops — each scoop is a unique, one-of-a-kind selection that cannot be replicated or resold once opened.
• Decorated gift sets (including decorated mirrors, decorated hair brushes, and vanity sets featuring handmade porcelain dolls), due to their handmade and one-of-a-kind nature.
• Handmade flex porcelain and cold porcelain doll figures sold individually as DIY craft supplies are final sale. These are one-of-a-kind handmade items and cannot be returned or exchanged.
  
• Pet clothing that shows signs of use, washing, or wear upon inspection. Please ensure the correct size before use, as we cannot process refunds or exchanges once the item has been tried on your pet.
• Jewelry — For hygiene and safety reasons, all jewelry sales are final once delivered.

Lost or Missing Packages

If the carrier marks your package as "Delivered" but you have not received it, we are unable to issue a refund or replacement. We recommend checking with neighbors and your local post office. We are not responsible for packages lost due to incorrect addresses provided at checkout.

Order Cancellations

Orders cannot be canceled once they have been shipped.

Thank you for shopping with us — we truly appreciate your support.